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Senior Insights Analyst

Mackenzie Investments
Mackenzie Investments
Job Functions:
Software Engineering, IT, Data Science
Employment Types:
Toronto, ON, Canada
Posted on:

Job Description

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management, Mackenzie Investments and Investment Planning Counsel.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967.  Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians.  We are proud to be recognized as one of Greater Toronto’s Top Employers (2022) by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.


The Senior Insights Analyst is a member of the Reporting & Analytics team within the Business Management Office. They provide analytical and reporting services that help assess IGM Technology service performance and overall user experience. They design and manage a robust reporting framework and supporting processes that enable effective analytics. They understand IGM Technology challenges and opportunities and identify valuable data points to help drive out actionable insights. They collaborate closely with IGM Technology teams to finalize valuable insights and create effective presentations to communicate the findings to different groups of stakeholders.


  • Work with IGM Technology teams to identify meaningful KPIs to evaluate IGM Technology service performance and user experience
  • Partake in the design and development of a robust analytics solution; bring data together and build dashboards that are easy to interpret and rich with insightful information
  • Draw out technology insights from data and collaborate with technology groups to collect and deliver findings via clear, succinct and action orientated presentations
  • Identify opportunities to maximize effectiveness of our services, grow our capabilities and expand our service offerings, and work collaboratively to implement those
  • Partake in preparing and delivering daily, weekly, monthly, quarterly, and annual reports; introduce automation and self-service where possible
  • Collaborate across functional groups to drive continuous improvements in our area


  • 2+ years analytical experience
  • Strong verbal and written communication skills; ability to articulate technical messages to non-technical audiences
  • Strong analytical and problem-solving skills; creative and resourceful in proposing solutions to complex, time-critical problems
  • Experience developing data-driven dashboards and visualizations to extract meaningful insights from the data
  • Experience storytelling: ability to communicate knowledge, insights, and recommendations in a clear, succinct, and action-oriented way to a variety of business and technical audiences
  • Effective in balancing competing demands under tight deadlines; easily adapt to changing priorities
  • Thorough understanding of ITIL and ITSM processes and IT Service Management tools
  • Proficient in Microsoft Office 365 applications with advanced Excel and PowerPoint skills
  • Intermediate experience in Tableau and Power BI
  • Hands-on experience reading/writing code and SQL


  • Post-secondary degree/diploma in a relevant discipline and/or technical field
  • Experience working on Service Now Platform including Reporting and Performance Analytics

Please visit our career page by clicking on the following link:

For internal applicants, please share with your current leader your intent to apply to the role. In the event that you are selected, please let your Talent Acquisition Partner know if you are in any other internal recruitment process.

We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by August 5, 2022.

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