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Senior Account Manager (Europe)



Sales & Business Development
London, UK
Posted on Thursday, May 16, 2024
Mistplay is the #1 Loyalty Program for mobile gamers - with over 20 million users worldwide. Millions of gamers use our platform to discover games, connect with friends, and earn awesome rewards. We are a fast growing profitable company, recently ranked as the 3rd fastest growing technology company in Canada.
Our passion to innovate drives our growth across the industry with the development of new apps, powerful ad tech tools, and the recent launch of a publishing division for mobile games. Mistplay embraces strategic, creative, and data-driven collaboration to fuel our imagination of what can be achieved.
The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.

What you'll do at Mistplay:

  • Act as the main point of contact and manage the relationship with assigned clients
  • Increase client value by promoting expansion and upsell opportunities
  • Own communication, escalate client feedback, advocate for client internally
  • Drive retention and prevent client churn
  • Identify opportunities and manage pipeline of upsells and drive client LTV
  • Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
  • Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
  • Provide clients with feedback and insights to improve relationships
  • Manage opportunities and communications via CRM
  • Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks

What you'll bring to Mistplay:

  • 4+ years in Customer Success or Account Management
  • Experience with and an understanding of performance marketing
  • A proven track record of success managing profitable client relationships
  • Outgoing with strong relationship building skills
  • Excellent interpersonal and collaboration skills
  • Experience working with market research and other tools for prospecting
  • Excellent communicator and presenter
  • Organization and time management skills
  • Enthusiastic and passionate
  • Proven track record meeting or exceeding sales, retention, and/or upsell quotas
  • Self-sufficient high performer who enjoys contributing to the success of your team
  • Experience in the mobile gaming or adtech market a huge plus
Compensation packages include:
Generous Insurance Plan
4 weeks of vacation per year
Annual Wellness Week (company shut-down)
Personal/Sick days
Commission program
Learning & Development Allocation